The Insurance Commission has adopted an open-door policy for all
service recipients through implementing the following:
Any service
recipients could request a meeting with the concerned
department director; if he/she did not receive the necessary
services from concerned staff member.
Any service
recipients could contact the Director General office; if
he/she did not receive the necessary services from the
concerned department.
Any service
recipients could send an email directly to the Director
General of the Insurance Commission through the following
email: ADG@irc.gov.jo
Any service
recipients could make a complaint through the suggestion and
complaints box in the Insurance Commission.
Any service
recipients could send an email directly to the service
recipients' suggestion and complaints committee through the
following email:
Info@irc.gov.jo
Staff open-door policy:
The Insurance Commission has adopted an open-door policy for all
employees. This means that every manager's door is open to every
employee. This policy has been implemented through:
Monthly
staff meeting at each department with the department
director.
Employees
could make suggestions or/and complaints directly to the
employee's suggestion and complaints committee as per the
related methodology.
Staff
members could directly send emails to the Director General,
if necessary.
Holding
semi-annual general staff meeting with the Director General.
